Are they attempting to defraud the airline? After one passenger became enraged on a recent flight,
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many people are wondering about Southwest Airlines' wheelchair policy.
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A Florida man's social media post went viral after he discovered that more than 20 individuals
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need wheelchair help to board a Southwest aircraft, but only three required aid to exit the plane.
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The individual accused all airlines of being victims of the pre-boarding fraud and received scores of responses in agreement.
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Southwest commented on Twitter, "Since many disabilities aren't visible, we are unable to question the validity of pre-boarding requests."
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Southwest provides accessible travel services, such as wheelchair service. Travelers must "identify themselves as needing wheelchair assistance
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upon arrival at the airport, at any connection points, and upon arrival at their destination," according to the regulation.
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Wheelchair assistance is available from the airport to and from the gates, as well as between gates for connecting flights."
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